Start the service first by clicking the “ Start” button and set the startup type as “ Automatic”. Double-click the service to launch its properties. Once in Services, navigate through all the entries until you find “ Bluetooth Support Service”. Type “ msc” in the dialogue box and press Enter. Press Windows + Rto launch the Run application. Now, try the following methods to get rid of the issue-Ĭheck first that the Bluetooth service is functioning properly on the computer to check this, you need to do the following. RepeatStep 1 and 2 to uncheck Safe Boot and boot back into Normal mode and check to see if the issue is resolved. Once in Safe Mode, the drivers should be installed automatically. Rebootthe PC and it should boot into Safe Mode. Go to the Boottab and put a check on Safe Boot. For this do the following- Boot into safe mode and then back to Normal mode But before moving ahead, you need to check if the Bluetooth hardware is actually present in the laptop or not. This happens due to the fact that it becomes disappeared and missing owing to various reasons. If you are still encountering issues after trying these steps, submit a request to Zoom Support.Sometimes, you are not able to locate the Bluetooth in your laptop or computer. Clear cache and cookies from the settings. Check for any available operating system updates. Uninstall the app, then download and reinstall it. Make sure that you have downloaded the latest version. Perform general troubleshooting for audio issues Uninstall and reinstall any audio drivers. Make changes to privacy settings to grant permission to access the microphone on your device. Make sure that Zoom is allowed to use your microphone. Make sure that the correct audio output is selected. Record a message to test your microphone, then listen to the playback to test your speakers or headphones. Test your audio to ensure that it is working properly. Ensure that no other applications are using the microphone at the same time. Supported USB devices less likely encounter audio issues. However, the devices listed are what we recommend for the most optimal experience. Note: USB devices not listed within the above article may still work with Zoom. Make sure that you are using a supported USB device for Zoom. If it’s a bluetooth device, ensure that it is turned on and connected properly. Unplug the device, then plug it back in. 
Check if the microphone, speakers, or headphones are plugged in and not muted.How to troubleshoot audio issues Check your device Prerequisites for troubleshooting audio issues Perform general troubleshooting for audio issues.If you are experiencing audio problems before or after joining a meeting while using the client or mobile app, follow the steps below.
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